About us


InSight is in the business of assisting dealerships in improving parts and service operations to maximize the fixed operations contribution to overall dealership success.

The "InSight Difference" will ensure the highest level of "immediate availability" of parts, minimize the buildup of obsolescence, minimize frozen capital and ensure the accuracy of the parts inventory investment.

The service implementation of the "InSight Difference" provides management operational processes and techniques to enhance profitability, efficiency and owner retention.

InSight specializes in ensuring a coordinated cooperative approach between these two departments. This customized approach is the real "InSight Difference" and the key to higher profits in parts, greater productivity in service and long term customer satisfaction and owner retention.

Scott Jones - President

Scott Jones has more than twenty five years of successful experience in the business. His background includes the areas of parts and service operations, training, marketing and sales for a major manufacturer. His in-dealership experience allows him to target problem areas and implement effective solutions. He is recognized by the industry for his expertise in parts and service training, in-dealership consulting and profit improvement by providing customized solutions combined with real-world practices. Scott focuses on maximizing operational efficiencies that drive increased sales, profits and owner retention. His overall knowledge of dealership operations allows him to effectively communicate in any setting with all dealership personnel.

Additionally, he has designed and facilitated seminars and workshops for dealer groups, manufacturer groups and retail personnel. Due to his facilitation style and level of energy, he is often a “first choice” for seminar and consulting projects. He is a charismatic speaker who clearly communicates his knowledge and experience in a motivating and entertaining manner. Scott’s education includes a Bachelor of Science in computer science from the University of Georgia.

Email Scott at SJones@insight-sct.com.

Bryan Klugh – CEO SmartCo Companies

Bryan Klugh is founder and President of SmartCo Services LLC. Bryan saw a great opportunity to combine the power of new technology with the reach of the Internet and the experience of real world parts managers to form a collaborative global delivery model that improves beyond anyone’s expectations the OEM to dealer to retail customer delivery of service parts. That vision led to the development of the PartsEyeTM parts inventory planning service.

Prior to founding SmartCo Services, Bryan held various positions in many aspects of the parts distribution chain in the automotive field including Vice President of Fixed Operations at Subaru of New England, President of Tobin Auto Electric, founder and general manager of Amerilube Oil Change Centers, as well as Fixed Operations, Service, and Parts Manager at various automotive dealerships over the years. He has been featured in leading media and publications such as Automotive News, InformationWeek, Ascet, New England Automotive Report, and Damage Report.

Bryan is a passionate industry spokesperson and presenter at various conferences. His leadership was highlighted in several case studies on Subaru of New England. He is a graduate, with honors, in Automotive Replacement Management from Northwood University, Midland, MI. He lives in the Boston, MA area with his wife and two children and is actively involved in his community.

Email Bryan at BKlugh@SmartCoServices.com.